TERMS AND CONDITIONS

The online store www.louisbarthelemy.com is a website of e-commerce. It is edited and operated by the company LOUIS BARTHELEMY SARL with a capital of 10.000 MAD (1000 EUR), which headquarters are located at LOUIS BARTHELEMY SARL
Avenue Moulay Abdellah, Quartier Zahia, N°22, Appartement 11-1er étage sis résidence HELVETIA 1, 40000 MARRAKECH MOROCCO and signed wit the « Registre du Commerce et des Sociétés du Tribunal de Marrakech » under the number 82901
Throughout the site, the terms “we”, “us” and “our” refer to LOUISBARTHELEMY . LOUISBARTHELEMY offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By using the Site, the internet users agree to these terms of use.

PAYMENT

RETURNS

Returns must be postmarked + shipped within 14 days of receiving the item(s) and sent back for a full refund. Once we receive your return, we will notify you and process your refund . Refunds can take up to 7 days after delivery for our Marrakech Atelier to process. The handling fee for all returns is 30€ and will be deducted form your refund. 

All merchandise returned must be returned in the original condition, unworn, unwashed, with tags intact. We reserve the right to deny refunds/credits if the merchandise returned does not meet our return policy requirements. 

If you have any queries, or wish to discuss the returns procedure in further detail, please do not hesitate to contact us at info@louisbarthelemy.com   

Custom orders: non-returnable/non-refundable

 

 HOW TO RETURN/EXCHANGE AN ITEM ?

To return an item for exchange, credit, or refund, please follow the steps below.

1. Make sure you contact info@louisbarthelemy.com with your inquiry of returning/exchanging the item. Please include the order number (which you will find in the email confirmation letter sent after placing your order).                          2. Our customer service will confirm your request per e-mail.
3. Place the item/s in the original shipping plastic sleeve and then in a solid carton box or bag.
4. Place the box in a freight bag and tape it securely.
5. Place the return-address where it is visible.
6. Call your local delivery service to organize the pick-up or drop off

**Declare low value/sample on all returns/exchanges coming back to Louis Barthelemy.**

 

RETURN ADDRESS:

Avenue Moulay Abdellah, Quartier Zahia, N°22, Appartement 11-1er étage sisrésidence HELVETIA 1, 40000 Marrakech, Morocco

 

FINAL SALE

Any merchandise discounted at 10% or higher is final sale. No exchange or returns will be accepted for final sale merchandise. No price adjustments on past purchases.

All guidelines pertain to in-store and online purchases.

Archive Sales are Final Sale

 

TRACKING

After dispatch, you will receive a dispatch confirmation with a tracking link for your parcel to receive up to date information about your shipment via FedEx or DHL.

For any inquiries regarding shipping: info@louisbarthelemy.com 

LOST PARCEL

If you suspect your parcel is being upheld / lost, please contact us so that we can make a formal complaint to respective delivery company. Please note that a parcel must be more than 14 working days late before we are able to file a formal complaint. If a parcel has been lost most delivery companies own the right to allow 3 months from complaint date before a refund is being made. 

PROCESSING

The costs for returning the package to us for returns/exchanges is on the customers own expense. The handling fee for all returns is 30€ and the amount will be deducted from your refund. Please note that the shipping fee will not be refunded. 

CANCELLATIONS

Orders placed online can be canceled, within 24 hours of order date and time. All cancellation requests must be sent by email within the 24 hour period.